Change-of-mind returns

• Return unused, unassembled items within 60 days of delivery for refund or exchange.

• Must be resalable, with all accessories and original packaging.

Free returns (UK mainland)

Email contact@smokaybbq.co.uk with your order number to start a return. Eligible items get a pre-paid return label.

Exclusions

• Used, assembled, heat-exposed, or fuel-contaminated goods (including fired grills) are non-returnable unless faulty.

• Hygiene-sealed items if seal opened.

• Customised/made-to-order items except for faults.

Faulty or incorrect items

Report within 48 hours (with photos). We’ll repair, replace, or refund, and cover collection cost if confirmed faulty.

Refunds

Processed to original payment method within 3–10 business days after inspection.

Return address

SMOKEY BBQ LIMITED (Returns)

191 Horton Road, Yiewsley, West Drayton, United Kingdom, UB7 8HP