Ooni Karu 2 (12G) Multi-Fuel Pizza Oven – 2nd Generation
Delivery & Return
UK delivery services
- UK Standard Delivery (2–4 business days) to UK addresses; free on all orders.
- Tracked services with an email tracking link on dispatch.
- International shipping is currently not offered.
Dispatch times
- Orders placed by 12:00 (noon) UK time aim to dispatch same or next business day.
- Large/bulky items or peak periods may need extra handling; we’ll notify you.
Access & delivery restrictions
- Please ensure suitable access for bulky cartons/pallets; staircases or narrow entries may require special arrangements.
- A person aged 18+ must accept delivery for gas‑compatible appliances.
Missed deliveries & address issues
- For missed deliveries or address corrections after dispatch, re‑delivery fees may apply. We’ll help rearrange promptly.
Change-of-mind returns
Return unused, unassembled items within 60 days of delivery for refund or exchange.
Must be resalable, with all accessories and original packaging.
Free returns (UK mainland)
Email contact@smokaybbq.co.uk with your order number to start a return. Eligible items get a pre-paid return label.
Exclusions
Used, assembled, heat-exposed, or fuel-contaminated goods (including fired grills) are non-returnable unless faulty.
Hygiene-sealed items if seal opened.
Customised/made-to-order items except for faults.
Faulty or incorrect items
Report within 48 hours (with photos). We’ll repair, replace, or refund, and cover collection cost if confirmed faulty.
Refunds
Processed to original payment method within 3–10 business days after inspection.
Return address
SMOKEY BBQ LIMITED (Returns)
191 Horton Road, Yiewsley, West Drayton, United Kingdom, UB7 8HP
Returns & Exchanges
You can return eligible, unused, unassembled products within 60 days of delivery for a full refund or exchange. Returns must include all accessories and original packaging.
Email contact@smokaybbq.co.uk with your order number and reason for return. We’ll send return instructions and, where eligible, a pre-paid shipping label.
Yes — used, heat-exposed, or fuel-contaminated BBQs cannot be returned unless faulty. Hygiene-sealed goods are returnable only if unopened
Refunds are processed to the original payment method within 3–10 business days after inspection of returned goods.
Delivery
Standard UK delivery takes 2–4 business days from dispatch. Orders placed before 12:00 (noon) are typically shipped the same or next working day.
Express delivery options may appear at checkout during eligible periods. Weekend delivery is available in select areas — fees vary by courier.
At this time, we only ship within the United Kingdom.
At this time, we only ship within the United Kingdom.
We’ll work directly with our courier partners to locate your shipment and provide updates. If the parcel is confirmed lost, we’ll send a replacement or refund your purchase.
Product & Safety Information
Unless stated otherwise, gas cylinders and regulators are sold separately. Always use compatible UK-spec regulators and hoses.
Never. All BBQs and smokers must be used outdoors in a well-ventilated area away from enclosed spaces, walls, and overhangs.
Use the type recommended by the manufacturer (charcoal, briquettes, wood pellets, or propane). Using the wrong fuel type can void your warranty
Allow it to cool fully, then remove debris with a wire brush. Avoid harsh chemicals — use mild detergent and water. Always disconnect gas before cleaning.
Payments & Invoices
We accept all major debit and credit cards, PayPal, and other secure options displayed at checkout.
Yes. All payments are encrypted and processed through secure third-party gateways. Smokey BBQ never stores your card information
Yes. All displayed prices are inclusive of UK VAT (20%).
Absolutely — email contact@smokaybbq.co.uk with your order number, and we’ll send a digital invoice.
- The world’s most advanced portable pizza oven.
-
Borosilicate glass door to keep an eye on your pizza without releasing
heat - ClearView™ technology prevents soot and ash buildup on the glass door
-
Use wood or charcoal for a traditional wood-fired experience, or
attach a gas burner (sold separately) that uses over 36% less fuel
than previous models -
Maximum temperature of 500 °C/950 °F; and can cook pizzas in just 60
seconds -
Reach ideal baking temperature of 450 °C/850 °F up to 29% faster; as
little as 15 minutes - Monitor temperature with the integrated thermometer
- The SureGrab™ door handle stays cool to the touch
- Cook 12-inch pizzas and more on the thick 15mm cordierite baking stone
- 5 Year Ooni Warranty
We have a Karu 2 / 12G in our Pizza Showroom – feel free to come
along and take a look and compare with the other pizza ovens that we
sell.
What makes Ooni Karu 2 awesome?
Ooni poured every learning from their decade of pizza oven-making
experience into the Ooni Karu 2. From the chimney baffle’s
heat-resistant handle, the powder-coated body, down to the non-slip
rubber feet, every touchpoint on this oven has been meticulously
designed to deliver a superior pizza-making experience.
Ooni Karu 2 combines optimal performance with award-winning design. A
small footprint, a powder-coated body for weather resistance and a sleek
silhouette make Karu 2 a welcome addition to any garden, balcony or
outdoor kitchen.
Portable and powerful, Ooni Karu 2 combines optimum performance with the
freedom to use the oven on the go.
Ooni Karu 2 is also fully compatible with all existing Karu 12
accessories like the Gas Burner for Ooni Karu 12 and the Carry Cover for
Ooni Karu 12.
Q & A
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Smokey BBQ Ltd
UK-registered company dedicated to bringing quality outdoor cooking gear to enthusiasts nationwide.
We focus on reliable products, clear advice, and transparent service.
Our mission is simple: Better BBQs, less fuss, real flavour.
Registered Company: Smokey BBQ Ltd (15590024)
Address: 191 Horton Road, Yiewsley, West Drayton, UB7 8HP
Email: contact@smokaybbq.co.uk
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