Kamado Big Joe II Standalone Ceramic BBQ Grill
Delivery & Return
UK delivery services
- UK Standard Delivery (2–4 business days) to UK addresses; free on all orders.
- Tracked services with an email tracking link on dispatch.
- International shipping is currently not offered.
Dispatch times
- Orders placed by 12:00 (noon) UK time aim to dispatch same or next business day.
- Large/bulky items or peak periods may need extra handling; we’ll notify you.
Access & delivery restrictions
- Please ensure suitable access for bulky cartons/pallets; staircases or narrow entries may require special arrangements.
- A person aged 18+ must accept delivery for gas‑compatible appliances.
Missed deliveries & address issues
- For missed deliveries or address corrections after dispatch, re‑delivery fees may apply. We’ll help rearrange promptly.
Change-of-mind returns
Return unused, unassembled items within 60 days of delivery for refund or exchange.
Must be resalable, with all accessories and original packaging.
Free returns (UK mainland)
Email contact@smokaybbq.co.uk with your order number to start a return. Eligible items get a pre-paid return label.
Exclusions
Used, assembled, heat-exposed, or fuel-contaminated goods (including fired grills) are non-returnable unless faulty.
Hygiene-sealed items if seal opened.
Customised/made-to-order items except for faults.
Faulty or incorrect items
Report within 48 hours (with photos). We’ll repair, replace, or refund, and cover collection cost if confirmed faulty.
Refunds
Processed to original payment method within 3–10 business days after inspection.
Return address
SMOKEY BBQ LIMITED (Returns)
191 Horton Road, Yiewsley, West Drayton, United Kingdom, UB7 8HP
Returns & Exchanges
You can return eligible, unused, unassembled products within 60 days of delivery for a full refund or exchange. Returns must include all accessories and original packaging.
Email contact@smokaybbq.co.uk with your order number and reason for return. We’ll send return instructions and, where eligible, a pre-paid shipping label.
Yes — used, heat-exposed, or fuel-contaminated BBQs cannot be returned unless faulty. Hygiene-sealed goods are returnable only if unopened
Refunds are processed to the original payment method within 3–10 business days after inspection of returned goods.
Delivery
Standard UK delivery takes 2–4 business days from dispatch. Orders placed before 12:00 (noon) are typically shipped the same or next working day.
Express delivery options may appear at checkout during eligible periods. Weekend delivery is available in select areas — fees vary by courier.
At this time, we only ship within the United Kingdom.
At this time, we only ship within the United Kingdom.
We’ll work directly with our courier partners to locate your shipment and provide updates. If the parcel is confirmed lost, we’ll send a replacement or refund your purchase.
Product & Safety Information
Unless stated otherwise, gas cylinders and regulators are sold separately. Always use compatible UK-spec regulators and hoses.
Never. All BBQs and smokers must be used outdoors in a well-ventilated area away from enclosed spaces, walls, and overhangs.
Use the type recommended by the manufacturer (charcoal, briquettes, wood pellets, or propane). Using the wrong fuel type can void your warranty
Allow it to cool fully, then remove debris with a wire brush. Avoid harsh chemicals — use mild detergent and water. Always disconnect gas before cleaning.
Payments & Invoices
We accept all major debit and credit cards, PayPal, and other secure options displayed at checkout.
Yes. All payments are encrypted and processed through secure third-party gateways. Smokey BBQ never stores your card information
Yes. All displayed prices are inclusive of UK VAT (20%).
Absolutely — email contact@smokaybbq.co.uk with your order number, and we’ll send a digital invoice.
Counterbalance Hinge, Kontrol Tower Vent Cap, Lifelong Gasket and Divide and Conquer system, enabling use of many different optional cooking grids and surfaces at multiple heights.
- 23″ Diameter Grill and 27″ Diameter Bowl – equivalent to the Extra-Large Big Green Egg, and includes;
- Counterbalance Hinge – makes lifting the lid a breeze rather than a workout!
- Internal 1.25″ thick Multi-panel internal Ceramic Firebox
- Cast Iron Firegrate
- 2 x Half Moon Stainless Steel Cooking Grates
- 2 x Half Moon Heat Deflector Plates and Flexible Cooking Rack (the Divide & Conquer system)
- Cast Aluminium Kontrol Tower Top Vent
- Ash Tool
- Thermometer Dome Gauge
- 304 grade Stainless Steel Ash Tray and Lower Vent
We have the complete Kamado Joe range of BBQs and accessories on display in our Hitchin showroom, and you are welcome to visit us to check them out – opening hours at the bottom left hand side of this page.
The New single springloaded counterbalance hinge mechanism that provides a feather-light feel throughout the opening range of the lid, helping it to remain stationary until it is manually moved to another position.
This unique cooker does everything and will last you a lifetime, and comes with everything you need to start smoking and roasting – there are no other components necessary.
Imagine a sizzling steak, a smoked mackerel, your favourite roast dinner or your personally designed homemade Pizza all prepared from the same Grill. Smoke all day at 225F or heat it up to 750F for a perfectly seared steak.
This is an intelligent Aga cooker. Unlike most metal cookers the unique shape ensure the control of heat effectively and you can change the temperature with a few adjustments to the airflow.
This thing cooks for ever , it is actually possible to cook for 24hrs without changing the coals. Kamado Joe use the best refractory materials available for these cookers. Each is crafted from high fire ceramics with a minimum thickness of 1 inch. Beyond quality ceramics Kamado Joe use high quality 304 stainless steel. Humans have been using this type of cooker for thousands of years.
Impress your friends with this unique cooking grill that enables you to cook food in different way
In the end its all about the taste & the Kamado Joe offers advantages over normal grills , with great flavours and tender cooking. Perfect for all seasons outdoors.
Q & A
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Smokey BBQ Ltd
UK-registered company dedicated to bringing quality outdoor cooking gear to enthusiasts nationwide.
We focus on reliable products, clear advice, and transparent service.
Our mission is simple: Better BBQs, less fuss, real flavour.
Registered Company: Smokey BBQ Ltd (15590024)
Address: 191 Horton Road, Yiewsley, West Drayton, UB7 8HP
Email: contact@smokaybbq.co.uk
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