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Delivery & Return
UK delivery services
- UK Standard Delivery (2–4 business days) to UK addresses; free on all orders.
- Tracked services with an email tracking link on dispatch.
- International shipping is currently not offered.
Dispatch times
- Orders placed by 12:00 (noon) UK time aim to dispatch same or next business day.
- Large/bulky items or peak periods may need extra handling; we’ll notify you.
Access & delivery restrictions
- Please ensure suitable access for bulky cartons/pallets; staircases or narrow entries may require special arrangements.
- A person aged 18+ must accept delivery for gas‑compatible appliances.
Missed deliveries & address issues
- For missed deliveries or address corrections after dispatch, re‑delivery fees may apply. We’ll help rearrange promptly.
Change-of-mind returns
Return unused, unassembled items within 60 days of delivery for refund or exchange.
Must be resalable, with all accessories and original packaging.
Free returns (UK mainland)
Email contact@smokaybbq.co.uk with your order number to start a return. Eligible items get a pre-paid return label.
Exclusions
Used, assembled, heat-exposed, or fuel-contaminated goods (including fired grills) are non-returnable unless faulty.
Hygiene-sealed items if seal opened.
Customised/made-to-order items except for faults.
Faulty or incorrect items
Report within 48 hours (with photos). We’ll repair, replace, or refund, and cover collection cost if confirmed faulty.
Refunds
Processed to original payment method within 3–10 business days after inspection.
Return address
SMOKEY BBQ LIMITED (Returns)
191 Horton Road, Yiewsley, West Drayton, United Kingdom, UB7 8HP
Returns & Exchanges
You can return eligible, unused, unassembled products within 60 days of delivery for a full refund or exchange. Returns must include all accessories and original packaging.
Email contact@smokaybbq.co.uk with your order number and reason for return. We’ll send return instructions and, where eligible, a pre-paid shipping label.
Yes — used, heat-exposed, or fuel-contaminated BBQs cannot be returned unless faulty. Hygiene-sealed goods are returnable only if unopened
Refunds are processed to the original payment method within 3–10 business days after inspection of returned goods.
Delivery
Standard UK delivery takes 2–4 business days from dispatch. Orders placed before 12:00 (noon) are typically shipped the same or next working day.
Express delivery options may appear at checkout during eligible periods. Weekend delivery is available in select areas — fees vary by courier.
At this time, we only ship within the United Kingdom.
At this time, we only ship within the United Kingdom.
We’ll work directly with our courier partners to locate your shipment and provide updates. If the parcel is confirmed lost, we’ll send a replacement or refund your purchase.
Product & Safety Information
Unless stated otherwise, gas cylinders and regulators are sold separately. Always use compatible UK-spec regulators and hoses.
Never. All BBQs and smokers must be used outdoors in a well-ventilated area away from enclosed spaces, walls, and overhangs.
Use the type recommended by the manufacturer (charcoal, briquettes, wood pellets, or propane). Using the wrong fuel type can void your warranty
Allow it to cool fully, then remove debris with a wire brush. Avoid harsh chemicals — use mild detergent and water. Always disconnect gas before cleaning.
Payments & Invoices
We accept all major debit and credit cards, PayPal, and other secure options displayed at checkout.
Yes. All payments are encrypted and processed through secure third-party gateways. Smokey BBQ never stores your card information
Yes. All displayed prices are inclusive of UK VAT (20%).
Absolutely — email contact@smokaybbq.co.uk with your order number, and we’ll send a digital invoice.
- 12-year limited warranty
- Sear Burner unleashes up to 50% more power for high-heat searing
- Extra-large Sear Zone lets you cook multiple steaks at once
- PureBlu burners distribute heat evenly across the cooking grates
- Side burner provides extra cooking space for sauces and sides
- Digital thermometer lets you see precise temp day and night
- NIGHTVISION LED lighting in handle illuminates the cooking grates
- Weber Works side rails fit snap-on accessories sold separately
- 6413sqcm cooking area
- 4 x Stainless Steel Burners
- 3.52kW Sear Zone
- 3.52kW Side Burner
- Porcelain-enamelled cast iron cooking grates
- 183cm Wide x 69cm Deep x 122cm High
Impress your guests and expand your barbecue skills with the powerfully
reinvented 4-burner Genesis® EP-435W Gas Barbecue with Sear Burner and
Side Burner. This barbecue delivers intense heat and incredible flavour
with a dedicated Sear Burner that unleashes up to 50% more power in the
extra-large Sear Zone for bold, flavourful sear marks on meat, fish, and
vegetables. Get even heat across the cooking grates with the upgraded
high-efficiency PureBlu burner system that ignites reliably and
maintains a consistent gas flow. Enjoy a side burner for simmering or
sautéing, an easy-to-read digital thermometer, and NIGHTVISION LED
lighting integrated into the handle that automatically turns on when you
lift the lid. Plus, an expandable top cooking grate to increase your
cooking area and keep smaller foods above the flame. Explore new ways to
cook and entertain with the included Weber Crafted® Gourmet BBQ System
cooking grates that hold a variety of grillware (sold separately), like
the sear grate, pizza stone, griddle, and more. Add a Weber Crafted®
Frame Kit (sold separately) to fit a variety of Weber Crafted® grillware
(sold separately). Keep utensils, seasonings, and prepped food handy,
ready to barbecue and easy to serve with large, customizable side tables
that fit a variety of Weber Works drop-in accessories and snap-on
accessories (sold separately). Organize and store it all away in the
large barbecue locker, so you’ll be ready for your next cooking
adventure.
Q & A
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Smokey BBQ Ltd
UK-registered company dedicated to bringing quality outdoor cooking gear to enthusiasts nationwide.
We focus on reliable products, clear advice, and transparent service.
Our mission is simple: Better BBQs, less fuss, real flavour.
Registered Company: Smokey BBQ Ltd (15590024)
Address: 191 Horton Road, Yiewsley, West Drayton, UB7 8HP
Email: contact@smokaybbq.co.uk











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