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Delivery & Return
UK delivery services
- UK Standard Delivery (2–4 business days) to UK addresses; free on all orders.
- Tracked services with an email tracking link on dispatch.
- International shipping is currently not offered.
Dispatch times
- Orders placed by 12:00 (noon) UK time aim to dispatch same or next business day.
- Large/bulky items or peak periods may need extra handling; we’ll notify you.
Access & delivery restrictions
- Please ensure suitable access for bulky cartons/pallets; staircases or narrow entries may require special arrangements.
- A person aged 18+ must accept delivery for gas‑compatible appliances.
Missed deliveries & address issues
- For missed deliveries or address corrections after dispatch, re‑delivery fees may apply. We’ll help rearrange promptly.
Change-of-mind returns
Return unused, unassembled items within 60 days of delivery for refund or exchange.
Must be resalable, with all accessories and original packaging.
Free returns (UK mainland)
Email contact@smokaybbq.co.uk with your order number to start a return. Eligible items get a pre-paid return label.
Exclusions
Used, assembled, heat-exposed, or fuel-contaminated goods (including fired grills) are non-returnable unless faulty.
Hygiene-sealed items if seal opened.
Customised/made-to-order items except for faults.
Faulty or incorrect items
Report within 48 hours (with photos). We’ll repair, replace, or refund, and cover collection cost if confirmed faulty.
Refunds
Processed to original payment method within 3–10 business days after inspection.
Return address
SMOKEY BBQ LIMITED (Returns)
191 Horton Road, Yiewsley, West Drayton, United Kingdom, UB7 8HP
Returns & Exchanges
You can return eligible, unused, unassembled products within 60 days of delivery for a full refund or exchange. Returns must include all accessories and original packaging.
Email contact@smokaybbq.co.uk with your order number and reason for return. We’ll send return instructions and, where eligible, a pre-paid shipping label.
Yes — used, heat-exposed, or fuel-contaminated BBQs cannot be returned unless faulty. Hygiene-sealed goods are returnable only if unopened
Refunds are processed to the original payment method within 3–10 business days after inspection of returned goods.
Delivery
Standard UK delivery takes 2–4 business days from dispatch. Orders placed before 12:00 (noon) are typically shipped the same or next working day.
Express delivery options may appear at checkout during eligible periods. Weekend delivery is available in select areas — fees vary by courier.
At this time, we only ship within the United Kingdom.
At this time, we only ship within the United Kingdom.
We’ll work directly with our courier partners to locate your shipment and provide updates. If the parcel is confirmed lost, we’ll send a replacement or refund your purchase.
Product & Safety Information
Unless stated otherwise, gas cylinders and regulators are sold separately. Always use compatible UK-spec regulators and hoses.
Never. All BBQs and smokers must be used outdoors in a well-ventilated area away from enclosed spaces, walls, and overhangs.
Use the type recommended by the manufacturer (charcoal, briquettes, wood pellets, or propane). Using the wrong fuel type can void your warranty
Allow it to cool fully, then remove debris with a wire brush. Avoid harsh chemicals — use mild detergent and water. Always disconnect gas before cleaning.
Payments & Invoices
We accept all major debit and credit cards, PayPal, and other secure options displayed at checkout.
Yes. All payments are encrypted and processed through secure third-party gateways. Smokey BBQ never stores your card information
Yes. All displayed prices are inclusive of UK VAT (20%).
Absolutely — email contact@smokaybbq.co.uk with your order number, and we’ll send a digital invoice.
FireBoard® Spark is a highly accurate and fast instant-read thermometer,
combined with a leave-in probe port for longer term temperature tracking.
BBQ Land stock is the newest, uprated, problem-free version.
Pairing your Spark with the FireBoard Mobile App keeps your temperature
data available remotely everywhere you go. WiFi, Bluetooth, and
FireBoard Cloud Connected.
SyncModeTM is a powerful mode to track other FireBoard devices using
Spark as a display. This powerful feature uses the FireBoard Cloud to
transform Spark into a beautiful countertop device, making all your
FireBoard temperatures available at a glance.
Fast And Accurate, Instant-Read Thermocouple Probe
With a custom designed Type-K Thermocouple Probe, FireBoard Spark reads
temperatures extremely fast. Accuracy is with 0.4°C / 0.7°F for cooking
temperatures.
Leave-In Temperature Probe Input For Long Cooking Sessions
The built-in external probe port allows use of any FireBoard Thermistor
Probe for long-term temperature tracking. Visualize long cooks with
beautiful charting data via FireBoard Cloud.
NFC Scanner For Seamless Instant-Read Labeling
Patent pending technology makes labeling instant-read temperatures a
breeze. A simple NFC scan associates temperature data and is
automatically pushed to the FireBoard Cloud. Solve food safety temp
checks in the commercial kitchen.
Remote FireBoard Device Monitoring With SyncModeTM
Transform FireBoard Spark into a display for all your other FireBoard
devices. Can’t grab your phone in the kitchen? Leave Spark on the
countertop to easily keep an eye on your cook.
Built-In Magnets For Convenient Device Storage
Powerful magnets keep the Spark within arms reach. Easily stow on the
refrigerator or use in SyncMode to watch your temperatures.
IP66 Waterproof Rating
FireBoard Labs engineered watertight seals on the body of the Spark, the
swiveling instant-read probe and the external probe port. Wash with
confidence. *Not safe for submersion or dish washers*
WiFi, Bluetooth 4.0 (BLE) And FireBoard Cloud Enabled
With the same technology as our flagship FireBoard thermometer, Spark
leverages powerful wireless technology to keep your temperatures
available anywhere you go. Zip to the store and keep an eye on your cook.
12+ Months Of Normal Use On A Single Battery Charge
With a large rechargeable Li-Ion 2600 mA battery and power saving
technology, Spark can be used a long time before needing to be
recharged. Normal use includes instant-read probe use and periodic long
cooks using the external probe port.
Q & A
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Smokey BBQ Ltd
UK-registered company dedicated to bringing quality outdoor cooking gear to enthusiasts nationwide.
We focus on reliable products, clear advice, and transparent service.
Our mission is simple: Better BBQs, less fuss, real flavour.
Registered Company: Smokey BBQ Ltd (15590024)
Address: 191 Horton Road, Yiewsley, West Drayton, UB7 8HP
Email: contact@smokaybbq.co.uk










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