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Delivery & Return
UK delivery services
- UK Standard Delivery (2–4 business days) to UK addresses; free on all orders.
- Tracked services with an email tracking link on dispatch.
- International shipping is currently not offered.
Dispatch times
- Orders placed by 12:00 (noon) UK time aim to dispatch same or next business day.
- Large/bulky items or peak periods may need extra handling; we’ll notify you.
Access & delivery restrictions
- Please ensure suitable access for bulky cartons/pallets; staircases or narrow entries may require special arrangements.
- A person aged 18+ must accept delivery for gas‑compatible appliances.
Missed deliveries & address issues
- For missed deliveries or address corrections after dispatch, re‑delivery fees may apply. We’ll help rearrange promptly.
Change-of-mind returns
Return unused, unassembled items within 60 days of delivery for refund or exchange.
Must be resalable, with all accessories and original packaging.
Free returns (UK mainland)
Email contact@smokaybbq.co.uk with your order number to start a return. Eligible items get a pre-paid return label.
Exclusions
Used, assembled, heat-exposed, or fuel-contaminated goods (including fired grills) are non-returnable unless faulty.
Hygiene-sealed items if seal opened.
Customised/made-to-order items except for faults.
Faulty or incorrect items
Report within 48 hours (with photos). We’ll repair, replace, or refund, and cover collection cost if confirmed faulty.
Refunds
Processed to original payment method within 3–10 business days after inspection.
Return address
SMOKEY BBQ LIMITED (Returns)
191 Horton Road, Yiewsley, West Drayton, United Kingdom, UB7 8HP
Returns & Exchanges
You can return eligible, unused, unassembled products within 60 days of delivery for a full refund or exchange. Returns must include all accessories and original packaging.
Email contact@smokaybbq.co.uk with your order number and reason for return. We’ll send return instructions and, where eligible, a pre-paid shipping label.
Yes — used, heat-exposed, or fuel-contaminated BBQs cannot be returned unless faulty. Hygiene-sealed goods are returnable only if unopened
Refunds are processed to the original payment method within 3–10 business days after inspection of returned goods.
Delivery
Standard UK delivery takes 2–4 business days from dispatch. Orders placed before 12:00 (noon) are typically shipped the same or next working day.
Express delivery options may appear at checkout during eligible periods. Weekend delivery is available in select areas — fees vary by courier.
At this time, we only ship within the United Kingdom.
At this time, we only ship within the United Kingdom.
We’ll work directly with our courier partners to locate your shipment and provide updates. If the parcel is confirmed lost, we’ll send a replacement or refund your purchase.
Product & Safety Information
Unless stated otherwise, gas cylinders and regulators are sold separately. Always use compatible UK-spec regulators and hoses.
Never. All BBQs and smokers must be used outdoors in a well-ventilated area away from enclosed spaces, walls, and overhangs.
Use the type recommended by the manufacturer (charcoal, briquettes, wood pellets, or propane). Using the wrong fuel type can void your warranty
Allow it to cool fully, then remove debris with a wire brush. Avoid harsh chemicals — use mild detergent and water. Always disconnect gas before cleaning.
Payments & Invoices
We accept all major debit and credit cards, PayPal, and other secure options displayed at checkout.
Yes. All payments are encrypted and processed through secure third-party gateways. Smokey BBQ never stores your card information
Yes. All displayed prices are inclusive of UK VAT (20%).
Absolutely — email contact@smokaybbq.co.uk with your order number, and we’ll send a digital invoice.
Revolutionary, unique pellet grill that can burn wood pellets, wood
chunks, wood chips or even charcoal! You can even Cold Smoke in the
Woodwind Pro!
If your dream grill includes a wishlist of more smoke, and more bold
flavor then you’ll love playing around with the newly invented Smoke Box.
In addition to the hardwood pellets, the Smoke Box allows you to
simultaneously control heat and flavour. With the Smoke Box you can cook
with wood pellets, wood chunks, wood chips, even charcoal and use the
damper value to tailor your heat output.
Even try your hand at new methods such as cold smoking using the Fan
Only Mode.
Want something a little more casual? Simply fill your hopper and fire up
the pellet grill for that signature mild smoke taste. Make a statement
with the Woodwind Pro.
CampChef believe in making your cooking experience as simple as possible
without trading off any value of other smokers. The Smoke Box merges the
flavour of an offset with the convenience of a pellet grill. This is so
you don’t have to pick and chose what you do with your day. Smoke low
and slow, and spend time with good company knowing dinner will on point.
We have a Woodwind Pro 36 in our Hitchin Showroom, so you are welcome
to come along and check out this revolutionary pellet grill. Opening
hours at the bottom of this page.
- Total Cooking Area: 1236sqin. / 7975sqcm
- Lower Rack: 663sqin. / 4200sqcm – 49cm x 86cm in size
-
Upper Rack: 573sqin / 3700sqcm – made up of two shelves, each one 22cm
x 86cm – you can use just one of these and remove the other, or use
both at the same time - Hopper Capacity: 10kg
- Dimensions: 170cm Wide x 113cm High x 66cm Deep
- Warranty: 2 Years
DOWN & OUT VENTILATION – The heat diffuser is designed to
push smoke and heat up the sides of the grill before circulating and
exiting through the rear exhaust. Giving you even heat and smoke
throughout the entire chamber.
WIFI CONTROLLER + CAMP CHEF CONNECT – The Woodwind WIFI line
comes with a full colour display, a weather resistant display panel
cover, easy-to-use menu dial, and four ports for temperature probes.
Connect to the Camp Chef Connect App to adjust and monitor the flavor at
your fingertips. Available on the Apple App Store and Google Play Store,
the Camp Chef Connect allows you to monitor your cook from anywhere. Set
timers with push notifications, view historical data from past cooks,
label your probes and select your meat type using the Smart Meat
Assistant. Using a pellet grill has never been easier.
STAINLESS STEEL COMPONENTS – High grade stainless steel helps the
grill hold heat and protect against rust and corrosion. The stainless
steel on the inside of the grill is 430. The butterfly valve, gasket,
and burn cup are all 304.
SMOKE NUMBER – The PID controller helps regulate smoke and
temperature. Control exactly how much smoke you incorporate into your
cook by adjusting the Smoke Number. The PID’s extremely detailed
controller gives you the industry’s most precise grill temperature. As
your Smoke Number increases, your smoke output increases. As your Smoke
Number decreases the temperatures will hold tighter.
SIDEKICK COMPATIBLE – Add a Sidekick Flat Top or Sidekick Grill
Box to your pellet grill to get the best of both worlds. Using your
existing side shelf holes, easily mount a Sidekick to your pellet grill
for propane powered cooking. Add compatible 1-burner, 14-inch
accessories to customize your cook!
ASH CLEANOUT – Your pellet grill is powered by Hardwood Pellets,
the burning and smoldering of those pellets provides you with smoke.
However, it’s also accompanied with ash. Instead of hauling the shop vac
out, simply pull the Ash Cleanout knob on the side of the grill, your
unwanted ash empties into the cup, where you can remove and discard
within seconds.
Q & A
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Smokey BBQ Ltd
UK-registered company dedicated to bringing quality outdoor cooking gear to enthusiasts nationwide.
We focus on reliable products, clear advice, and transparent service.
Our mission is simple: Better BBQs, less fuss, real flavour.
Registered Company: Smokey BBQ Ltd (15590024)
Address: 191 Horton Road, Yiewsley, West Drayton, UB7 8HP
Email: contact@smokaybbq.co.uk












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