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Delivery & Return
UK delivery services
- UK Standard Delivery (2–4 business days) to UK addresses; free on all orders.
- Tracked services with an email tracking link on dispatch.
- International shipping is currently not offered.
Dispatch times
- Orders placed by 12:00 (noon) UK time aim to dispatch same or next business day.
- Large/bulky items or peak periods may need extra handling; we’ll notify you.
Access & delivery restrictions
- Please ensure suitable access for bulky cartons/pallets; staircases or narrow entries may require special arrangements.
- A person aged 18+ must accept delivery for gas‑compatible appliances.
Missed deliveries & address issues
- For missed deliveries or address corrections after dispatch, re‑delivery fees may apply. We’ll help rearrange promptly.
Change-of-mind returns
Return unused, unassembled items within 60 days of delivery for refund or exchange.
Must be resalable, with all accessories and original packaging.
Free returns (UK mainland)
Email contact@smokaybbq.co.uk with your order number to start a return. Eligible items get a pre-paid return label.
Exclusions
Used, assembled, heat-exposed, or fuel-contaminated goods (including fired grills) are non-returnable unless faulty.
Hygiene-sealed items if seal opened.
Customised/made-to-order items except for faults.
Faulty or incorrect items
Report within 48 hours (with photos). We’ll repair, replace, or refund, and cover collection cost if confirmed faulty.
Refunds
Processed to original payment method within 3–10 business days after inspection.
Return address
SMOKEY BBQ LIMITED (Returns)
191 Horton Road, Yiewsley, West Drayton, United Kingdom, UB7 8HP
Returns & Exchanges
You can return eligible, unused, unassembled products within 60 days of delivery for a full refund or exchange. Returns must include all accessories and original packaging.
Email contact@smokaybbq.co.uk with your order number and reason for return. We’ll send return instructions and, where eligible, a pre-paid shipping label.
Yes — used, heat-exposed, or fuel-contaminated BBQs cannot be returned unless faulty. Hygiene-sealed goods are returnable only if unopened
Refunds are processed to the original payment method within 3–10 business days after inspection of returned goods.
Delivery
Standard UK delivery takes 2–4 business days from dispatch. Orders placed before 12:00 (noon) are typically shipped the same or next working day.
Express delivery options may appear at checkout during eligible periods. Weekend delivery is available in select areas — fees vary by courier.
At this time, we only ship within the United Kingdom.
At this time, we only ship within the United Kingdom.
We’ll work directly with our courier partners to locate your shipment and provide updates. If the parcel is confirmed lost, we’ll send a replacement or refund your purchase.
Product & Safety Information
Unless stated otherwise, gas cylinders and regulators are sold separately. Always use compatible UK-spec regulators and hoses.
Never. All BBQs and smokers must be used outdoors in a well-ventilated area away from enclosed spaces, walls, and overhangs.
Use the type recommended by the manufacturer (charcoal, briquettes, wood pellets, or propane). Using the wrong fuel type can void your warranty
Allow it to cool fully, then remove debris with a wire brush. Avoid harsh chemicals — use mild detergent and water. Always disconnect gas before cleaning.
Payments & Invoices
We accept all major debit and credit cards, PayPal, and other secure options displayed at checkout.
Yes. All payments are encrypted and processed through secure third-party gateways. Smokey BBQ never stores your card information
Yes. All displayed prices are inclusive of UK VAT (20%).
Absolutely — email contact@smokaybbq.co.uk with your order number, and we’ll send a digital invoice.
Built to impress judges in your back garden, the Competition line of
grills was designed to deliver award-winning barbeque no matter your
experience level. These units come outfitted with blue-ribbon upgraded
features, so you can bring the Bigger, Hotter, Heavier® difference to
your next back garden gathering.
With the new, removable undermount burn pot and over 8,487 square
centimeters of cooking space, the Competition Series 1250 is able to
offer even more cooking space than ever before. These grills come
standard with the famous Pit Boss 8-in-1 cooking versatility, allowing
you to smoke, bake, braise, roast, grill, barbeque, char-grill and sear
– all in one machine. The new, upgraded controller with Bluetooth®
wireless technology includes indication icons that allow you to see your
input units working, as well as the ability to increase the intensity of
smoke and a prime button to jump start a new unit easily.
Additional features of the grill include the embossed roll-top lid,
heavy-duty steel construction, matte black finish, 2 in-line wheels, 2
locking caster wheels, removable burn pot, and hopper window and
cleanout, all backed by our best-in-class 5-year warranty.
Features:
-
8,487 sqcm / 1315 sqin of cooking surface; holds approximately 56
burgers -
Outfitted with a Wi-Fi® controller so you can monitor meat doneness,
track fuel, and so much more with the Pit Boss Grills app -
Reach temperatures from 82° C -260° C with the dial-in digital control
board with an LCD screen -
11.8 kg. hopper holds enough pellets to cook even the lowest and
slowest of dishes - Hopper has a view window and an easy-access cleanout system
-
Turn up the heat with the Flame Broiler™ Lever which allows for direct
flame searing up to 537° C -
3 porcelain-coated cooking grids for easy clean up. Upper racks:
steel; lower rack: cast iron - 2 meat probes included with purchase
-
The collapsible side and front shelf feature extra prep space, while
the solid bottom shelf provides extra storage for pellets, tools, and
accessories -
The grease management system consists of a simple steel bucket. Just
replace the foil liner for easy clean up. Foil liners not included - Fueled by 100% hardwood pellets
- Assembled Dimensions: 87.1 cm L x 143.8 cm x 126.2 cm H
- Weight: 83.61 kg.
Q & A
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Smokey BBQ Ltd
UK-registered company dedicated to bringing quality outdoor cooking gear to enthusiasts nationwide.
We focus on reliable products, clear advice, and transparent service.
Our mission is simple: Better BBQs, less fuss, real flavour.
Registered Company: Smokey BBQ Ltd (15590024)
Address: 191 Horton Road, Yiewsley, West Drayton, UB7 8HP
Email: contact@smokaybbq.co.uk












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